Resolve

Automate All of IT.

Achieve Automation Excellence Across Your Hybrid Compute Environment with One Powerful Platform

Automate + Orchestrate the Entire Infrastructure Deployment Process from Soup to Nuts with Resolve.

  • Automate pre-provisioning checks to eliminate hours of manual effort
  • Automate post-provisioning tasks to verify infrastructure and services are fully operational and compliant
  • Integrate and automate updates to your service and change request systems (like ServiceNow, Remedy, Jira, and more)
  • Automate workflows across your IT, network, and security infrastructure to eliminate time-consuming handoffs between your IT Ops, NetOps, and SecOps teams
  • Orchestrate processes leveraging your existing point automation tools or handle the entire end-to-end deployment using our platform
  • Ensure change compliance, enforce policy and controls, and provide a full audit trail

Go from Patching Purgatory to Patching Paradise.

  • Automate investigating which patches need to be deployed on which systems –literally have Resolve check patching and security advisories from multiple vendors without lifting a finger
  • Automatically determine which patches have been deployed on which systems to eliminate doubt and end the finger pointing
  • Automate patching multiple technologies (i.e., OS, app, database) at one time in a controlled, orchestrated fashion that eliminates risk of failure while exponentially speeding up the patching process
  • Automate post-patching testing and verification leveraging thousands of prebuilt automations to check the health and performance of most OSes, databases, business apps, and more
  • Automatically update asset inventories, CMDBs, and other governance systems to reflect current configs and keep you compliant
  • Ensure change compliance, enforce policy and controls, and provide a full audit trail

Go from Patching Purgatory to Patching Paradise.

  • Automate highly variable, decision-dependent application deployment processes using our unique interactive automation, which enables you (the human) to make the tough decisions at critical points in the end-to-end orchestration, while automating everything in between
  • Automate the tougher aspects of app deployment that cross boundaries most tools can’t bridge, from granting user permissions to enforcing security policies and beyond
  • Orchestrate processes leveraging your existing point DevOps automation tools
  • Automate post-deployment checks and any necessary remediation steps to ensure applications are running smoothly, regardless of which automation tool you used to provision it
  • Provide admins with approved, guided standard operating procedures to eliminate dependency on subject matter experts and enable anyone to safely provision apps
  • Capture every process that is automated or executed by an admin to provide a real-time, centralized audit trail that enables you to debug operational issues and stay compliant

Validate, Diagnose, and Respond to Incidents in Nanoseconds.

  • Validate alerts and eliminate false positives by automating time-consuming system and service checks
  • Automate the collection of key troubleshooting information into an easy-to-read, color-coded dashboard that quickly indicates which where the issue likely resides
  • Automatically resolve common incidents with a library of pre-built automated tasks and workflows that can do the work for you
  • Arm admins with interactive automations, including step-by-step instructions, incremental automations, and decision trees for more complex events
  • Enable admins to execute remediation steps without direct access to the systems
  • Capture all remediation actions and case artifacts for compliance, governance, and auditing purposes

See Why Resolve Is Trusted to Automate the Most Complex Networks on Earth.

Eliminate Truck Rolls & Prevent Outages with Automated, Proactive Network Testing

  • Automate and orchestrate proactive network testing to find performance and connectivity issues before your users do
  • Automate complex, multi-step, network testing processes that typically require truck rolls or manual intervention, like PIM testing, circuit testing, and customer turn-ups
  • Create easy-to-read, color-coded dashboards with network test results that quickly indicate the health of each critical component your network relies on
  • Capture network testing and diagnostic information for analytics, compliance, and auditing and change management purposes
  • Build comprehensive reports on the health of your network so that key stakeholders and executives can always be on top of the service delivery quality

Achieve Outrageously Fast Incident Resolution with Resolve's NetOps Automation

  • Separate the signal from the noise by automatically validating alarms, correlating related alarms, and consolidating duplicates
  • Automatically collect troubleshooting data from multiple systems, across environments and locations, to build timelines and diagnose issues
  • Centralize incident management with an intuitive dashboard to manage all aspects of the incident resolution process
  • Automatically resolve common incidents with a library of pre-built workflows that can do the work for you
  • Arm admins with interactive automations to address outages that require more complex resolution workflows, including step-by-step instructions, incremental automations, and decision trees
  • Enable agents to safely execute remediation tasks without system access or the necessary CLI or coding skills
  • Eliminate time-consuming handoffs between the IT Ops and NetOps teams with centralized orchestration of the end-to-end, service-level workflows
  • Auto-create and update tickets with a log of all actions and automations that were completed for a complete audit trail
  • Empower SMEs to document best-practices for all response procedures into interactive workflows that can be leveraged by all agents

Go from Patching Purgatory to Patching Paradise.

  • Automate network provisioning for faster service delivery without error or escalation
  • Automate network configuration tasks to ensure standard operations and secure configurations
  • Automate post-configuration checks and any necessary remediation steps to verify connectivity and performance, regardless of whether you used a mix of automation tools for provisioning
  • Provide Level 1 agents with SME-approved, interactive standard operating procedures so anyone can safely provision connectivity or configure systems
  • Audit every process – whether human-directed or automated – for a real-time, centralized audit trail essential for troubleshooting and compliance

Sharpen Your Defenses & Scale SecOps with Automation That Does Way More Than a Typical SOAR

Massively Expedite Incident Investigation & Scale Your SOC with the Power of Automation.

  • Automate incident validation to quickly determine which alarms are the real deal so that you can focus your limited resources on actual threats, not false positives
  • Eliminate hundreds of hours of manual effort by automatically collecting data across your environments and security tools, including SIEMs, threat feeds, website scanning tools, file characterization tools, logs, antivirus systems, and more
  • Unify data for incident investigation into easy-to-read dashboards that makes it super-fast and easy to hone in on the problem and determine remediation steps
  • Say goodbye to time-consuming handoffs between security teams with centralized orchestration of the end-to-end incident triage and investigation workflows
  • Overcome hurdles to collect data from systems you don’t have direct access to with pre-built automations to do it for you
  • Automatically capture a full audit trail of incident investigation steps and results for compliance and governance

Accelerate Threat Containment & Reduce Escalations with Resolve.

  • Automate highly variable, decision-dependent incident response workflows using our unique interactive automation, which enables you (the human) to make the tough decisions at critical points in the end-to-end orchestration, while automating everything in between
  • Automate the tougher aspects of threat containment that cross boundaries most tools can’t bridge, from getting access to affected systems, to updating firewalls and network ACLs, to running vulnerability checks post-remediation, updating asset inventories, and more
  • Orchestrate processes leveraging your existing point security tools (like SIEMs, threat feeds, sandbox environments, website scanning tools, file characterization tools and more) or handle the entire end-to-end SOC workflow using our platform
  • Automatically fix common security issues with a library of pre-built workflows that do the work for you
  • Empower Level 1 analysts with SME-approved standard operating procedures, decision trees, and contextual guidance to eliminate unnecessary escalations and enable them to safely execute containment and remediation workflows even on assets managed by teams outside the SOC
  • Capture every process that is automated or executed by an analyst to create a real-time, centralized audit trail that enables you to debug operational issues and stay compliant
  • Automate post-remediation health checks to ensure apps, services, and networks are running smoothly, regardless of which automation tool you used to provision them

Go from Patching Purgatory to Patching Paradise with Resolve.

  • Automate investigating which patches need to be deployed on which systems –literally have Resolve check patching and security advisories from multiple vendors without lifting a finger
  • Automatically determine which patches have been deployed on which systems to eliminate doubt and end the finger pointing
  • Automate patching multiple technologies (i.e., OS, app, database) at one time in a controlled, orchestrated fashion that eliminates risk of failure while exponentially speeding up the patching process
  • Automate post-patching testing and verification leveraging thousands of prebuilt automations to check the health and performance of most OSes, databases, business apps, and more
  • Automatically update asset inventories, CMDBs, and other governance systems to reflect current configs and keep you compliant
  • Ensure change compliance, enforce policy and controls, and provide a full audit trail

Resolve Incidents Faster, Fulfill Service Requests at Light Speed, & Conquer Your Fear of Change

Go from Average to Exceeds Expectations When It Comes to Incident Response.

  • Fully automate diagnosis and resolution of incidents
  • Validate incidents and eliminate false positives by automating time-consuming system and service checks
  • Automate the collection of key troubleshooting information into an easy-to-read, color-coded dashboard to quickly find where the issue likely resides
  • Arm frontline agents with interactive automations, including step-by-step instructions, incremental automations, and decision trees for more complex resolutions
  • Enable admins to safely execute remediation steps without direct access to the systems using SME-approved and SME-developed automations
  • Capture all remediation actions and case artifacts for compliance, governance, and auditing purposes and auto-update tickets

Claim Superstar Status for Your Service Desk with Fully Automated Service Requests.

  • Fully automate routine service requests to free up agents to do more valuable work
  • Empower end users with self-service options for common tasks by using clear, guided processes and automations provided by IT
  • Automate and provide guidance for tested, SME-approved processes to empower Level-1 service desk agents to address a higher volume of issues and reduce escalations, and to ensure they can safely access IT systems without fear of introducing downtime
  • Free up subject matter experts to focus on innovation, not tickets

Crush Change Management with Resolve as Your Secret Weapon.

  • Automate highly variable, decision-dependent change processes using Resolve’s unique interactive automation, which enables you (the human) to make the tough decisions at critical points in the end-to-end orchestration, while automating everything in between
  • Automate post-change checks (plus any necessary fixes) to ensure all changes were successful (and didn’t break anything!)
  • Empower admins with SME-approved, guided standard operating procedures to perform change requests, while eliminating unnecessary handoffs and freeing up valuable time for your SMEs
  • Document all of the steps that are automated or executed by an agent to provide a real-time, centralized audit trail that enables you to rollback if needed and stay compliant

One platform that automates across your IT ecosystem
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