Cybersponse / Queue Management

Queue Management

Handle Alert and Incident task assignments automatically across teams

Leverage the built-in CyOPs Queue Management to handle automatic work assignments across multiple queues and teams.

Moreover, define logical rules for auto assignments to a specific member or team.

CyOPs Queue Management Advantages

Create Dedicated Queues

Leverage the built-in CyOPs Queue Management to handle automatic work assignments across multiple queues and teams

Manage SOC Shift Change With Ease

SOCs that work in multiple shifts perfects shift changeovers with ease

Task Status

Obtain snapshots of a shift’s queue to better understand task status

Foundational Features

  • Logical assignments

    Define logical rules for auto assignments to a specific member or team

  • Smart rules for alerts

    Define rules for assigning alerts and incidents based on the timezone

  • Multiple queues, Multiple members

    Create multiple queues across multiple teams & add multiple team members to each Queue

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